ph 91 Privacy Policy
Your privacy is a priority at ph 91. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your own data as a registered player on our Philippines mobile gaming platform.
Last updated: June 2025 · Applies to all ph 91 accounts registered in the Philippines
Information We Collect From You
A clear breakdown of the personal data ph 91 gathers and why each category is necessary.
Identity & Contact Details
When you register an account on ph 91, we collect your full legal name, date of birth, nationality, and a valid government-issued identification number as required under Philippine law. We also collect your email address, mobile number, and residential address so that we can communicate with you about your account, verify your identity, and comply with our regulatory obligations. This information is stored securely and is only accessed by authorised personnel who need it to perform their duties. Providing accurate identity information is a condition of registration, and any discrepancy may result in account verification being delayed or suspended. We do not collect more personal information than is strictly necessary for the purposes described in this Privacy Policy.
Financial & Transaction Data
To process deposits and withdrawals in Philippine pesos, ph 91 collects payment method details such as bank account numbers, e-wallet identifiers, and transaction reference numbers. We do not store full card numbers or CVV codes; payment processing is handled through certified third-party payment gateways that maintain their own security standards. We retain records of all financial transactions associated with your account for a minimum period required by applicable Philippine anti-money laundering regulations. These records may be reviewed by our compliance team or disclosed to regulatory authorities if required by law. Your financial data is never sold or shared with any commercial third party for marketing purposes.
Usage & Behavioural Data
We automatically collect information about how you interact with the ph 91 platform, including the pages you visit, the games and sports markets you engage with, the duration of your sessions, and the device and browser you use to access the platform. This data helps us improve the platform experience, personalise content and promotions to your preferences, and identify any unusual activity that may indicate a security concern. We also collect your IP address and approximate geographic location to verify that you are accessing the platform from a permitted jurisdiction. Usage data is analysed in aggregate form wherever possible to protect individual privacy. You may review our cookie practices in the relevant section of this Privacy Policy.
Communications & Support Records
When you contact ph 91 through our customer support channels, we collect and retain records of those communications, including the content of your messages, the date and time of contact, and any resolution steps taken. These records allow us to provide consistent and accountable support, follow up on unresolved issues, and improve the quality of our service over time. Support communications may be reviewed by our quality assurance team for training and compliance purposes. We will never use the content of your support interactions for marketing purposes without your explicit consent. Records are retained for as long as is necessary to fulfil the purpose for which they were collected, subject to any longer retention period required by law.
Device & Location Signals
ph 91 collects device identifiers, operating system version, screen resolution, and network connection type to optimise the platform's performance on your specific device and to detect fraudulent or automated access attempts. Location data derived from your IP address is used solely to confirm that you are accessing the platform from within a permitted jurisdiction and is not used to track your physical movements. We do not request access to your device's precise GPS location. Device and location signals are processed automatically and are not linked to your personal profile for any purpose beyond security and compliance. You can find more information about how to manage device permissions in your device's settings documentation.
Cookies & Tracking Technologies
ph 91 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage patterns. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytical cookies help us understand how players navigate the platform so that we can make informed improvements to the user experience. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform.
How ph 91 Uses Your Personal Data
We process your information only for specific, legitimate purposes — never speculatively or without a lawful basis.
Account Management
We use your personal data to create and maintain your ph 91 account, verify your identity, process your deposits and withdrawals, and communicate important account-related information to you. This includes sending you transaction confirmations, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. Account management processing is necessary for the performance of the contract between you and ph 91 and cannot be opted out of while you hold an active account. We will always use the most current contact details you have provided to reach you. If your contact details change, please update them promptly through your account settings.
Fraud Prevention & Security
ph 91 processes personal and behavioural data to detect and prevent fraudulent activity, money laundering, underage gambling, and unauthorised account access. Our security systems analyse patterns of activity across the platform to identify anomalies that may indicate a breach of our Terms and Conditions or applicable law. Where suspicious activity is detected, we may temporarily restrict account access while an investigation is conducted. We are required by Philippine law to report certain types of suspicious activity to the relevant authorities, and this reporting may involve sharing personal data without prior notice to the account holder. Security processing is a legitimate interest of ph 91 and a legal obligation under applicable Philippine regulations.
Promotions & Personalisation
With your consent, ph 91 may use your usage and preference data to send you personalised promotional offers, bonus notifications, and platform updates that are relevant to your gaming interests. You can withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawing marketing consent will not affect the lawfulness of any processing carried out before the withdrawal, and it will not affect your ability to continue using the platform. We do not share your personal data with third-party marketers. All promotional communications sent by ph 91 will clearly identify ph 91 as the sender.
Responsible Gaming Monitoring
ph 91 uses account activity data to monitor for signs of problem gambling behaviour, such as rapid increases in deposit frequency, extended session durations, or patterns consistent with chasing losses. Where our responsible gaming systems flag a concern, a member of our team may reach out to you with information about the tools available to help you manage your gaming activity. This processing is carried out in your interest and in fulfilment of our duty of care obligations under applicable Philippine gaming regulations. Data used for responsible gaming monitoring is handled with the highest level of sensitivity and is not used for any commercial purpose. For more information, please visit our Responsible Gaming page.
Your Data Rights Under Philippine Law
The Philippine Data Privacy Act of 2012 gives you meaningful control over your personal information. Here is what you are entitled to.
Right to Access
You have the right to request a copy of the personal data ph 91 holds about you at any time. We will respond to verified access requests within the timeframe required by applicable law. Requests can be submitted through our customer support team using the contact details provided on the platform.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your account settings. For changes to identity documents or other sensitive records, please contact our support team with the relevant documentation.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Please note that certain data must be retained for regulatory compliance purposes and cannot be erased on request alone.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though ph 91 may be able to demonstrate compelling grounds that override your objection in certain circumstances, particularly where security or legal compliance is involved.
Right to Portability
Where technically feasible and where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit your data directly to another controller where this is technically possible and does not adversely affect the rights of others.
Right to Complain
If you believe that ph 91 has not handled your personal data in accordance with applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so that we have the opportunity to address your concern directly before a formal complaint is filed.
Privacy Questions Filipino Players Ask Most
Straightforward answers to the most common data privacy questions from ph 91 members.
Your Data Is Safe With ph 91
We are committed to protecting your privacy at every step. Create your free account today and enjoy sports betting, bingo, and casino-style entertainment — all built for Filipino players, all in Philippine pesos.